At La Colección Residences, we value privacy as an essential part of luxury. This Privacy Policy explains how we collect, use, protect, and manage personal information when you interact with our website, services, or residences.

We may collect personal information when you voluntarily provide it, including, but not limited to, your name, email address, phone number, booking details, and preferences. Additionally, we may automatically collect technical information such as IP address, browser type, and device data for security and performance purposes.

Personal information is used exclusively to provide services, manage reservations, respond to inquiries, improve our offerings, and maintain operational integrity. We do not sell, rent, or share personal data with third parties for commercial purposes.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is limited to authorized personnel and trusted service providers subject to confidentiality obligations.

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and optimize performance. Detailed information about our use of cookies can be found in our Cookie Policy.

We may engage trusted third-party service providers for operational, technical, or communication purposes. These providers are contractually obligated to handle personal data responsibly and only for authorized purposes.

You have the right to access, correct, update, or request the deletion of your personal data, in accordance with applicable law. Requests can be made through our contact channels.

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the corresponding effective date.

In the event that the CLIENT chooses to reserve or purchase any service through the website (https://lacoleccionresidences.com/ ), the CLIENT agrees to the following payment methods: (i) Visa or Mastercard debit and credit cards, and (ii) American Express cards, which will be processed through the Openpay payment gateway, managed by Zavia. The rates published on the website correspond to the total price and include Value Added Tax (VAT). Prior to confirming the purchase, the CLIENT will be required to provide the necessary information for the reservation process, including but not limited to: city of origin, stay dates, number of guests, full names of the guests, email address, and contact phone number. Any request for refunds or returns of contracted services will be subject to the current policies and guidelines of La Colección Residences.